Dgb99 Privacy Policy

What Information We Collect

Dgb99 collects various types of information from you through three main channels: information you provide directly, data collected automatically, and information received from third parties.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against our policy.

How Your Data Is Used

Dgb99 uses collected data for specific, transparent purposes. The cornerstone of our privacy policy is purpose limitation — data collected for a particular purpose will only ever be used for that purpose.

• Account Management: To create, verify, and secure your account.
• Service Delivery: To support betting, payment processing, and customer service.
• Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Legal Obligations: To meet regulatory compliance requirements.
• Service Improvement: Analyzed to improve the user experience.
• Contact: To send important updates, security alerts, and promotional offers.

You can opt out of marketing communications at any time. However, essential service-related communications cannot be disabled.

Data Sharing & Disclosure

Dgb99 never sells your personal data or shares it for advertising purposes. However, there are specific circumstances where sharing information becomes necessary.

• Payment Processor: The information required to process transactions is shared with payment gateways such as Mobile Banking, Nagad, and Rocket.
• Identity Verification Service: During the KYC process, documents are sent to a licensed verification agency for authentication.
• Legal Authorities: Information is disclosed upon a valid order from a court, police, or regulatory authority.
• Business Transfers: In the event of a merger or acquisition, users will be notified in advance.
• Technology Partners: Server hosting and analytics providers operate under strict confidentiality agreements.

How Long We Retain Your Data

Dgb99 retains your data only for as long as necessary, taking into account both legal obligations and legitimate business needs when determining retention periods.

• Active Account Data: Retained for the full duration the account remains active.
• Transaction Information: Up to 5 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 7 years after account closure, as required by law.
• Log & Device Information: Typically 90 days, and longer for cases requiring special investigation.
• Marketing Preferences: Deleted as quickly as possible after opt-out.

After your account is closed, any data beyond legal retention requirements is automatically deleted or anonymized by dgb99.

Cookie Policy

The dgb99 website and app use cookies and similar tracking technologies to enhance user experience and maintain platform security.

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Functional Cookies: Remembers your language preference and theme settings.
• Analytics Cookies: Anonymous data collected to understand which pages are used most.
• Security Cookies: To detect fraudulent login attempts and bot activity.

You can block non-essential cookies through your browser settings. Note that disabling essential cookies may affect certain site features.

Your Rights

Under dgb99's privacy policy, you hold certain fundamental rights over your personal data. We fully respect and uphold those rights.

To exercise any of your rights, please contact our support team. We will respond to your request within 30 days.

Security Measures

Dgb99 employs industry-leading technical and organizational measures to protect your data. Our cybersecurity team monitors systems 24/7.

• All data transfers are encrypted using the TLS 1.3 protocol.
• AES-256 encryption is applied at the database level.
• Regular third-party penetration testing is conducted.
• Two-factor authentication (2FA) is mandatory for all administrative access.
• In the event of a data breach, affected users will be notified within 72 hours.
• Server and application logs are monitored in real time.

You also play an important role in keeping your data secure. Use a strong password, never share your OTP with anyone, and avoid clicking on unknown links.

Children's Privacy

Dgb99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed through the KYC process. If we become aware that data has been collected from a minor, that data will be deleted immediately and the account will be closed.

If you believe your child has registered on dgb99, please contact our support team immediately.

Policy Changes

Dgb99 may update this privacy policy from time to time. If significant changes are made, we will notify you via email or in-app notification.

Updated policies take effect 30 days after publication, unless immediate effect is legally required. If you object to a new policy, you have the right to close your account.

You can check the "Last Updated" date at the top of the page to see when the policy was last changed. Previous versions are available upon request.

Contact & Complaints

For any privacy-related questions, concerns, or rights requests, please reach out to our data protection team.

• Email: [email protected]
• Response Time: Within 24–48 hours on business days
• Serious Complaints: Initial response guaranteed within 72 hours

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.